The chennai service centre of DHL, a leading global express
and logistics company, has become operational. The 27,000-square
foot facility is strategically located five 5km from Chennai
airport, it is expected to handle over 3,000 shipments
facility will operate as a combined ''gateway'' and ''service
centre'' until an on-airport gateway facility in Chennai
is identified and built.
new centre will serve 43 courier routes operating out
of it in two cycles, thus doubling the present shipment
handling capacity at the centre. DHL has 20 service
centres in India, amounting to 11,000 square metres
in operations space.
the new facility, Chris Callen, country manager, DHL
Express India said, " DHL India is growing at a
rate of 20-25 per cent per year. After New Delhi and
Mumbai, Chennai is the third largest market for DHL
in India. We have more than 5,000 customers in Tamil
Nadu. The launch of the Chennai Service Centre is in
line with our efforts to be a reliable and
efficient business partner to our growing customer base."
new facility, spanning two storeys, features cutting-edge
technology and will combine the operations of the two
existing service centres at Chennai. In addition, the
new facility also houses the DHL customer service centre,
an extension to the 24x7 call centre headquartered at
Mumbai. The Chennai centre is equipped with the latest
technology and can double up as the ''disaster recovery
site'' to serve DHL operations pan India.
2002 DHL has invested over Rs1,150 crore in its India