>Alan
Rodger, research analyst with, acknowledges the Rupee is going from strength to
strength will present a challenge to India-based outsourcing providers when it
comes to the renewal of contracts with western companies.
>However,
the high quality of service and talented workforce available in India, together
with the continued improvements to the infrastructure will, continue to stand
India in good stead.
This rise in the rupee against the US dollar is
expected to continue for some time to come, barring any political crisis or natural
disaster, according to the Indian press. NASSCOM, the public body that represents
outsourcing organisations based in India, forecast that the Indian technology
sector would rise by 27 per cent in the financial year 2006-2007, but in fact
it rose 30 per cent, to $40 billion. During the financial year 2007-2008 NASSCOM
has forecasted a rise of between 24 per cent and 27 per cent, equivalent to a
staggering $50 billion of revenue.
According to research earlier this
year by CLSA, it was identified that the IT industry in India employs some 1.6
million people directly, with a further 6 million in related industries.
>The
industry itself contributes some 5.2 per cent to India''s GDP, and it is estimated
that between 20 per cent and 25 per cent of India''s GDP expansion in the next
three - four years will come from the IT industry in India. Approximately 75 per
cent of the country''s software industry is exports, and it is this huge figure
that will be impacted the most by the rise of the rupee against the dollar.
This will bring into stark relief the reasons that many organisations use
third-party providers for IT and Business Process Outsourcing (BPO) services based
in India. Cost should never be the only reason for outsourcing any services, but
it is of course a major contributor to any decision to deliver from overseas,
and a rise in prices of this nature may make some businesses question the financial
advantages.
>However,
the vast majority of outsourcing contracts between western countries and India
are in, for example, US dollars or UK pounds, therefore it will be the India-based
providers that will suffer the immediate effects of this situation, rather than
the customer organisations. This is understandably one of the reasons that has
made India a popular outsourcing destination in the past - the ability to protect
against the rising cost of the rupee.
It will be a challenge for the likes
of Wipro, Tata Consultancy Services, HCL, et al to minimise the impact of the
rising rupee and maintain and renew their outsourcing contracts with western organisations.
>However, even
if prices should rise marginally when these contracts are up for renewal, it should
be remembered that the quality of the talent available in India remains extremely
high and the infrastructure improves on an almost daily basis, and for many these
and other factors will continue to make India an attractive place to continue
to do business with.
>The
author has worked with IBM, iPlanet, CSC, ICL, General Motors, Anglian Water,
Severn Trent, HSBC, and Barclaycard as an employee or in an independent consultant
his main focus topics at Butler Group have been outsourcing and services, infrastructure
management, and security.