Mobile operators fined for unsolicited tele-marketing calls

10 Aug 2010

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The India telecommunication regulator has fined eight service providers, for non-compliance of unsolicited commercial calls rules, Sachin Pilot, the minister of state for communications and IT said in a written reply to the Lok Sabha yesterday.

The Telecom Regulatory Authority of India (TRAI) said that it has till date, imposed financial disincentive on 8 service providers, Vodafone, Reliance, Bharti, Tata, Spice, BPL, MTNL and Aircel for non-compliance under Telecom Unsolicited Commercial Communications Regulation, 2007.

But neither did the TRAI nor Pilot reveal the number of times each service provider broke the rules and the amount of fines imposed.

The TRAI said that under the regulation, it can also make recommendations to revoke the licence of a service provider for non-compliance of the terms and conditions of the licence.

''TRAI has submitted a proposal seeking more powers and the government has not so far taken any final decision in this regard,'' said the TRAI in a release.

This issue was raised in the Lok Sabha only after finance minister Pranab Mukherjee, who stays at government bungalow in Delhi, received an unsolicited call by tele-marketers for a home loan during a meeting with highly agitated opposition leaders on the price rise.

Unsolicited commercial calls / SMSes are one of the major issues of concern for telecom consumers, and results in a large number of complaints. To tackle the problem of such unsolicited calls, the TRAI had initiated a consultation process in 2006.

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