Subscribers to benefit as BSNL, MTNL synergise operations

Mumbai: Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Telephone Nigam Ltd (MTNL) are planning to synergise operations across the country even as the proposed merger of the state-run telecom giants hit a roadblock.

"We are planning to synergise our operations with MTNL, which would enable us to provide customer support through a single platform," agency reports quoted BSNL chairman and managing director Kuldeep Goyal as saying.

Discussions on this issue has already started, the report said, adding, the process is expected to be complete in a couple of months.

"We will become one company for both BSNL as well as MTNL''s customers after streamlining of operations of both the PSUs," Goyal said.

The customer care centres of one company would be able to help customers of another company and vice versa.

MTNL operates the circles of Mumbai and Delhi and has about 27.72 lakh landline users. BSNL operates in the rest of India with over 30 million subscribers.