ISO certification for Union Bank of India training centres

Mumbai: Union Bank of India is expected to get ISO 9001-2000 certification for all its seven staff-training centres across India by November 2003. In fact, plans are under way to certify an additional 150 of the bank's branches by the end of this fiscal.

Last month, the bank had received the ISO 9001-2000 certification for 64 branches and three extension counters across the country. Union Bank of India has a total branch network of 2,020.

Bank officials say they had some internal criteria for the selection of branches to be certified. The certification will enable the bank to maintain its quality management systems in place in terms of timely and consistent delivery of services to its customers.