The PMO has instructed the department of administrative reforms and public grievances to set up Sevottam, a fast-track mechanism for implementing the excellence in the public services delivery model in the income tax department as mooted by the World Bank.
A decision has been taken to set up a task force of senior Indian Revenue Services officials and headed by a member of the Central Board of direct Taxes to implement the adoption of this model.
The purpose of this is to implement an effective taxpayers charter by activating a channel for receiving feedback to determine service delivery by the department.
The task force will also include representatives of chambers, the Institute of Chartered Accountants of India and Tax Bar Associations and would suggest changes in existing citizen's charter in view of citizens' growing expectations.
The task force would suggest changes in different constituents of the World Bank governance model, including citizen's charter, public grievance redressal and service delivery capabilities.
The changes in public grievances redressal mechanism is aimed at ensuring a sound system that does not leave taxpayers at the mercy of the whims of tax collectors.