Wipro in talks with Singapore Airlines for BPO deal

19 January 2007

New Delhi: Indian software major Wipro is in talks with Singapore International Airlines (SIA) to outsource reservations call centre functions from Australia, New Zealand, United States, Canada, and possibly UK, over the next one year to a centre in Mumbai.

This is part of a trend where several international airlines such as British Airways, Lufthansa, American Airlines, United Airways have already outsourced their reservation services to India as part of their cost cutting drive.

The move will shift 140-odd jobs from call centres in Australia, New Zealand, United States and Canada to India.

Justifying the move, SIA said the proposal to outsource these services to India is consistent with the airlines' objective to improve productivity and efficiency by being more cost-effective in the provision of services to customers.