TCS restructures global operations into five groups and 20 units

13 February 2008

Mumbai: Tata Consultancy Services (TCS) has restructured its $6-billion global business into five groups and about 20 semi-autonomous units to become more nimble and speed up customer service.
 
The restructuring, to be effective from April 1, is aimed at driving operational agility, addressing new growth opportunities and enhancing customer focus.

The new global operating model will provide customers with a single view of TCS encompassing project delivery and relationship management and enable a sharper focus on the customer, the company's CEO and managing director S Ramadorai said.

"As we scale up over 100,000 employees, TCS needs a structure that allows us to build a nimble organisation to capture new growth opportunities," he said.

The five groups will include the industry solutions group, which will look after post-sales service; the major markets group which will focus on the UK, US & Europe, and the new growth markets group that will focus on India, Asia-Pacific and emerging markets.

The other two groups are the strategic initiative group, for small and medium businesses and BPO firms, and the organisation infrastructure group for driving company excellence.

"This will create a framework that is scalable for growth across markets and provide focus on strategic initiatives like asset leveraged solutions, platform-based BPO as well other new initiatives," Ramadorai said.