Two new products for effective CRM

07 October 1999

Symantec Corporation has announced the launch of Talkworks PRO 3.0 and ACT! 2000, which comprise a comprehensive set of customer relationship management tools for  small businesses and sales professionals.

TalkWorks PRO 3.0 is a complete voice and fax message solution for small businesses and home offices. It offers a powerful tool for projecting a more professional image by providing access to urgent messages and tools for tracking and managing messages effectively.

ACT! 2000 provides an integrated contact management solution for every step of the sales process with new sales productivity tools, which track all opportunities from prospecting to close using built-in Dale Carnegie training methodology. ACT! 2000 customers can also connect with their contacts using the Internet and generate new leads through ACT!'s Internet integration.

Kerrie Turner, Regional Sales & Marketing Manager, Symantec South East Asia says "TalkWorks PRO makes it easy for businesses to stay in constant contact with their customers, wherever they are. The new features of ACT! 2000 enable sales professionals to track opportunities and manage the sales cycle more effectively."

TalkWorks PRO gives small businesses high-quality voice messaging capabilities found in expensive, complex corporate voicemail systems. TalkWorks PRO provides an extensive selection of professionally pre-recorded greetings and offers users the option of recording their own greetings. Users can create multiple mailboxes as well as multi-tiered mailboxes to accommodate their specific business needs.

TalkWorks PRO includes voicemail features that give businesses increased control over communications. The new Caller ID-based screen pop immediately links to the users phone book and pulls up caller information. Also new in TalkWorks PRO is support for voicemail broadcast, which enables small businesses to quickly communicate important information to groups of customers or suppliers. For more personalized service, TalkWorks PRO's special caller feature allows businesses to play greetings to specific callers or direct them to specified mailboxes. TalkWorks PRO also supports workgroup voicemail for groups up to 15.