a 67.1-per cent revenue jump under its belt for 2001,
Satyam Computer Services has been ranked as the fourth
fastest growing software maintenance and support providing
company in the world, by a Gartner Dataquest study.
and Tata Consultancy Services (TCS) are the only Indian
companies to have featured in this prestigious list which
boasts of names like Peregrine, Itochu Techno-Science,
Siebel, Microsoft, SAP, Oce and others.
the US, the top three companies in terms of revenue growth
percentages were Peregrine, TCS and Satyam with a revenue
growth of 94 per cent, 89 per cent and 66 per cent, respectively.
Gartner study points out that achieving top rankings for
software support revenue requires reaching a critical
mass in terms of experience in the market (measured in
years), the number of services employees (direct or indirect)
and the geographic scope of the service delivery operation.
study further observes that the software industry is changing
and bringing with it change in software support and maintenance
services. The Gartner Dataquest Software Group is seeing
an explosion in the means by which software companies
product is not traditional software but intellectual property,
which has been coded into binary form (programmes). These
are usually sold in a customised state, which is why references
to software, in its traditional sense, may be somewhat
products are really increasingly laborious on a highly
customised project. There are many means of transferring
the intellectual property to customers leases (term
agreements), sales (site license) or subscriptions (non-perpetual
to the report traditional notions of software maintenance
may no longer fit. Sometimes, the way companies transfer
intellectual property may generate more revenue than license
sales themselves. This occurs when software is distributed
under a subscription model rather than simple up-front
software maintenance is totally obsolete when software
is served up in a hosted or ASP model because only one
copy of the software is live for all users.
Gartner expects this will be a growing trend as the software
markets continue to consolidate and mature and outsourcing
continues to rise.
high growth rates in software support revenue does not
require a large-scale operation, meaning a large number
of employees or long-term experience in the market, although
both do help. High revenue growth rates are most often
attributed to being in a fast-growing product market and
being able to scale up the service delivery capacity to
meet the demand.
means either aggressively recruiting new employees or
quickly deploying an alliance or partner network to meet
the demand. Or it can mean strategically engineering a
project in such a fashion as to diminish the need for
labour, while exhibiting enough value to continue to produce