India's leading IT consulting company, Infosys Technologies Ltd., which has played a central role in the implementation of the IT and infrastructure strategy of Ikon Office Solutions, has announced an enhancement of their successful relationship.
The expanded relationship between the two companies, valued at several million dollars per year, is directly tied to helping Ikon accelerate the realisation of business benefits in the areas of customer relationship management, sales force empowerment, supply chain integration and human resource management.
Ikon, a $5.5 billion company, is an industry leader in business communications technologies and services. From over 900 locations worldwide, it provides over 400,000 customers with total business solutions for every office, production and outsourcing need, which include digital copiers and printers, distributed printing, facilities management, imaging, colour and legal outsourcing solutions. It uses the latest technology from leading companies to provide volume document management, centralized print room management, imaging services, software development, e-business solutions and training.
Ikon is transforming itself to a highly distributed e-company, with sales and services organizations empowered by Web-delivered tools. The company is investing in the technologies that both enable its employees to be more productive and facilitate a customer-centric view of the company. Infosys has long played a significant role in the systems initiative the company has been introducing. It now seeks to partner Infosys to empower its customers and e-enable them in their dealings with the company.