Mumbai: NCR Corporation has secured an order from Hindustan Petroleum Corporation Ltd (HPCL) and Bharat Petroleum Corporation Ltd (BPCL) to automate 325 petrol stations across India, using NCR''s Octane2000 solution.
Headquartered in Dayton, Ohio, NCR is a global technology company specialising in assisted-and-self-service solutions, and comprehensive support services that address the needs of retail, financial, travel, healthcare, hospitality, and gaming and public sector organisations in more than 100 countries.
NCR has so far automated around 415 petrol stations in India.
According to Ali Mir, NCR''s general manager for retail, hospitality and self-service solutions in India, ''''NCR''s Octane2000 meets business objectives for the petrol station in terms of inventory management, increased volumes, automated pump and density readings and quality control, and acts s a key enabler in improving customer satisfaction by helping ensure speedy, accurate transactions as well as assured quality fuel and correct quantity while dispensing.''''
NCR will provide the petrol stations with an end-to-end solution deployment, including supply of hardware, the Octane2000 application software, and implementation services. The company will also provide HPCL and BPCL with a complete electronic fund transfer solution to handle debit/credit/smart-card transactions.
According to a press release by NCR, the ATM manufacturer will supply, install and implement the retail automation solution, integrating all NCR and third-party hardware including forecourt peripherals that include pumps, tank gauging systems, density display for customers (for quality assurance) and outdoor payment terminals.
The point-of-sale (POS) and back-office system will be integrated with a radio frequency identification (RFID) based tagging system, with each attendant being provided with RFID tags to unlock the dispensing units for a transaction, and for tracking complete transactions details. This will help the company track employee performance and ensure fuel purity and quantity for customers, who will also get an automated receipt showing the exact quantity purchased.
According to Ali, ''''the changes can already be seen in the petrol stations dotting the urban Indian landscape. As competition has increased in the world of fuel retailing, oil companies are reaching out more than ever to the end user. Branded petrol and diesel products, loyalty programs, smart cards, convenience stores, and increased amenities such as vending machines or ATMs are changing the drab petrol stations of yesteryears into interesting brand entities. NCR is geared for the future of India''s petrol retail business, catering to the total automation needs of convenience stores, retailing fuel as well as non-fuel products.''''
The NCR Octane2000 solution will reduce manual intervention, increase transaction speed and improve customer interactions for HPCL and BPCL. The oil companies will be able to monitor and analyse wet stock of petrol and diesel, along with the dry stock of lubes and other accessories, in real time for better inventory management.
The automation will facilitate data extraction and communication to headquarters, as well as effective retail fuel-price management.