ICICI OneSource to hire more hands, to expand nationally

Promoted by ICICI Bank, the pure-play subcontracting company has 2,175 employees. I-OneSource primarily serves the banking, insurance, asset management and diversified financial services markets in the US and the UK. The company currently handles upwards of 18 million voice and back-office transactions a year.

I-OneSource president, (US operations) Susheel Kurien says the company also has plans to set up contact centres overseas.

In the past 12 months, I- OneSource aggressively strengthened its market position in India through significant investments. The company acquired CustomerAsset and established two service facilities in India including a $3.5 million, 500-seat centre in Mumbai.