Firstsource to provide outsourcing solutions to Airtel for three years

21 May 2008

Global business process outsourcing services provider Firstsource Solutions, and India`s biggest mobile services provider, Bharti Airtel, have signed a three year outsourcing agreement.

Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, value-added services (VAS) provisioning, fraud and credit monitoring.

Firstsource's services will also cover collections, customer service and customer retention, amongst others, from its centres in Chennai and Mumbai, a press release said.

The company would also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.

"The partnership will support our extraordinary growth and allow us to focus on our core business of creating innovative products and services for our customers and our partners," said Jai Menon, Bharti Airtel's director, Customer Service and Information Technology.

Firstsource's joint managing director and COO, Raju Venkatraman, said, "We look forward to leveraging our process expertise to help Airtel get better operational flexibility, productivity and increased customer satisfaction."