D-Link commissions global tech support centre in Mumbai

Our Convergence Bureau
09 September 2003

This centre has a capacity of 100 seats and is presently manned by over 50 engineers with a high level of technical knowledge. The number of seats will be increased to 200 in the near future.

Currently D-Link USA outsources around 200 seats for technical support within the US. These would be outsourced to D-Link India as a business venture and will not only result in savings for D-Link USA but also in handsome revenues for D-Link India.

By mid-September 2003, D-Link India will start by offering tech support service to D-Link USA and cater to 20 per cent of its current call traffic. Over a period, it will ramp up to meet a larger share of the US unit''s call traffic and other English-speaking D-Link OBUs.

D-Link India''s global tech support centre is expected to generate good revenues in FY-2004 and contribute substantially to the profitability of the company in FY-2005. Unlike normal call centres, D-Link will be offering knowledge-based support service, which calls for high level of technical skills in networking and communications as well as specialised facilities like simulation test labs and live product testing.

There is an increasing global trend towards outsourcing to India and D-Link India is well placed to cater to the high-end technical support needs of the global networking and communications industry. It also enjoys tremendous advantage as far as opportunities are concerned as several D-Link OBUs are currently outsourcing their various requirements. It will be D-Link India''s endeavour to garner a substantial share of this profitable business.

Says D-Link International president Tony Tsao: "It is my privilege to inaugurate another D-Link centre of excellence. Various D-Link OBUs are looking at options of outsourcing from India in the areas of technical support, contract manufacturing and technology development. With its pool of highly-skilled manpower, strong knowledge base in networking and communications technology and world-class systems and business processes, D-Link can look forward to business from D-Link OBUs and also other leading companies world-wide."