Concerto Software, E.piphany tie up for complete telesales solution

Our Convergence Bureau
24 December 2003

New Delhi: E.piphany Inc (www.epiphany.com), a full-suite provider of customer relationship management (CRM) solutions, and Concerto Software Inc (www.concerto.com), a proven provider of customer interaction management (CIM) solutions, have announced a marketing alliance to offer telesales organisations a complete solution for increasing the productivity and effectiveness of outbound telesales campaigns and maintaining compliance with federal regulations.

Customers who license the E.piphany TeleSales software solution and Concerto Software''s Unison or EnsemblePro solution will enable their telesales organisations to better coordinate and execute marketing campaigns and outbound call queues with customer profile and order management processes.

By equipping telesales agents with the most accurate, up-to-date call lists and appropriate, highly targeted offers, the E.piphany TeleSales software solution increases the effectiveness of outbound customer interactions. "The E.piphany TeleSales solution enables agents to make the most of the time they spend interacting with customers, increasing the probability of closing sales and improving overall customer loyalty," says Ellen Olson, senior vice-president of worldwide marketing at E.piphany. "The combination of the E.piphany TeleSales solution with Concerto Software''s industry-leading customer interaction solutions will provide joint customers with an unbeatable solution for maximising their outbound calling campaigns."

The E.piphany TeleSales software solution provides telesales agents with real-time access to all of the contact, product and promotional information required to effectively close sales over the phone. The E.piphany TeleSales solution combines customer data from enterprise systems with operational sales activities by merging the award-winning functionality of the E.piphany Campaign Management software application with an E.piphany Sales desktop designed for high-volume outbound telesales agents.

Customers that integrate the E.piphany TeleSales software solution with Concerto Software''s technology will be able to execute a high-volume of outbound calls, while simultaneously ensuring compliance with the latest regulatory requirements.

"With the telesales industry under scrutiny now more than ever, we believe it is our duty to provide our customers with the knowledge and technology solutions that will best prepare them to comply with the new and emerging regulations impacting their businesses," says Ralph Breslauer, executive vice-president (sales and marketing), Concerto Software. "Our solutions can help automate many proactive customer contact activities, as well as to simplify the reporting necessary to demonstrate regulatory compliance. Telesales organisations that leverage the broad functionality which Concerto Software and E.piphany bring together will see how technology can help them implement strategic, effective campaigns and succeed within the boundaries of the new laws."