Brigade India achieves ISO 9001:2000-certification for BPO

Our Convergence Bureau
01 November 2002

Chicago: Brigade Corporation (www.brigade.com), a global provider of business process outsourcing and customer relationship management solutions, has announced that it has attained ISO 9001:2000-certification for the provision of business process outsourcing services in the area of customer relationship management.

ISO 9001:2000 recognises companies with a quality management system that consistently provide services that meet customer and regulatory requirements. This certification is awarded to companies that enhance customer satisfaction through quality programmes.

“ISO 9001:2000-certification recognises our high-quality global service delivery model and success in unlocking the value of our clients’ non-strategic assets,” says Brigade chairman and CEO Raymond E Bayley. “This certification confirms the quality of our services and operations, and underscores the value we create for our clients.”

“ISO-certification is one of the many continuous quality programmes we have implemented at Brigade, among them such well-known projects as Six Sigma,” says Brigade India president Sri Dasari. “The programme has been a key focus of our overall quality and customer satisfaction efforts. We are proud to be among the few companies in the IT-enabling services segment in India to have earned this certification.”

Brigade’s ISO 9001:2000-certification audit was performed by KPMG. The audit included management, production, quality, training, knowledge base, human resources, administration and technology services.