Mumbai:
A survey in the US by independent research firm Forrester
Research, Inc. has ranked, Infosys Technologies (NASDAQ:INFY)
for the highest client satisfaction in outsourcing services.
The survey report, July 2005 IT Service Provider Scorecard
by Christine Ferrusi Ross with Tom Pohlmann and Olivia
Ester also finds the IT major among the top three in consulting
services among 11 major global IT service providers.
The
report cites that while other offshore players are likely
to focus more on BPO, Infosys is expected to reach further
into the consulting services market.
Commenting
on the findings, Nandan Nilekani, CEO, president and managing
director, Infosys Technologies, Ltd. said, "At Infosys,
we have a relentless focus on customer delight and every
aspect of our operations centres around this mission and
have successfully endeavoured to exceed client expectations
by helping them become competitive in their marketplace."
In
another report by Forrester, Infosys Takes A More Strategic
Approach July 2005, by Stephanie Moore with John C.
McCarthy and Christine Ferussi Ross, Moore recognised
Infosys for taking a more strategic approach than other
offshore players.
Moore
states, "Infosys' strategic objective is to become
a preferred global IT service and consulting firm
not just the largest offshore vendor. To avoid becoming
a commodity service provider, Infosys does not bid on
deals that it considers non-strategic. It is one of the
few Indian vendors that do not do pure staff augmentation
engagements, and it is rarely a low-cost bidder, preferring
instead to differentiate itself through higher-quality
skills, processes and offerings."
Explains
Nilekani, "The global delivery model, as pioneered
by Infosys, is a true business innovation. It has redefined
value for money and demonstrated that the key to growth
is scalability and differentiation. Offshoring is no longer
a function of cost. At Infosys,
our differentiation comes from higher quality skills,
and process-centric delivery excellence, as is seen by
more than 95 per cent of repeat business from our clients."
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