Mumbai:
According to market research firm IDC, Siebel Systems,
Inc. (NASDAQ: SEBL), a provider of customer-facing solutions,
has the highest global market revenue in the CRM applications
market.
According
to the IDC report, Worldwide CRM Applications 2004
Vendor Shares: Let the Games Begin, by Mary Wardley,
released in July 2005, Siebel Systems was ranked to have
earned 10.7 per cent of the world-wide CRM applications
software market in 2004 compared to the closest competitor,
which captured a 6.8 percent market share.
IDC's
report is based on vendor-reported and observed trends,
2004 license and maintenance revenues, and in-depth vendor
surveys and analysis. The firm examined 153 providers
of "packaged software," which is defined as
software that is commercially available through sale,
lease, and rental or as a service, and included marketing
automation, sales automation, customer service, and contact
centre applications.
"Siebel
Systems continues to lead in the CRM applications market,"
said Wardley who is vice president, CRM Applications at
IDC. "Siebel has consistently strengthened and expanded
its CRM applications and is on the right track to continue
to deliver customer value in the next phase of CRM."
The
report also outlined key market dynamics that are of increasing
importance to organisations implementing CRM applications
and that will continue to drive market growth. IDC believes
that vendors providing solutions that address on demand,
analytics, and business processes such as solving the
lead-to-customer or order-to-cash flows will have an advantage
in solving customer demands.
"This
report confirms that CRM is a viable, growing market and
that Siebel Systems remains the market-leading player,"
says Bruce Cleveland, senior vice president, products,
Siebel Systems. "We have over 11 years of experience,
more than 3 million live users at more than 4,000 of the
world's largest and most respected organisations, and
some of the world's largest CRM deployments, each spanning
tens of thousands of users. This positions us well to
continue
to lead the market and help our customers achieve outstanding
business results by helping them build their business
around their customers."
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