Hyderabad:
Convergs Corporation, business process services provider, which declared $2.3bn
revenues in 2003-04, has inaugurated its IT campus here that would focus on
research and development and handle Asia-Pacific professional services practice.
Larry Schwartz, executive vice-president of Convergys, global information
management operations told the press that the Hyderabad IT campus would provide
support and augment Convergys's delivery capability and strengthens its support
infrastructure outside India.
Convergys, a major player in the BPO sector in India, with extensive voice
related and tech support operations is planning to expand its business into
non-US markets since a majority of it is currently US-centric. Having grown
the India operations rapidly, it is exploring other markets and new streams
of business.
An official at the sidelines of the press meet said India and Philippines
were the company's two major centers outside of the US. He said that the company
was focusing on growing the Indian operations
and future growth for the company is likely to come from its voice operations
than from tech support.
|