labels: it news
eFunds launches ''process readiness index'' for outsourcing news
Our Infotech Bureau
22 September 2004

Mumbai: eFunds Corporation (NYSE: EFD), a provider of risk management, electronic payments, ATM and global outsourcing solutions, has launched the process readiness index (PRI), a proprietary algorithm designed to help clients evaluate which processes to consider for outsourcing and in what order.

The index analyses individual business processes and rates their suitability, and the client organisation's readiness for outsourcing against key performance metrics. Potential gaps or weaknesses can be pinpointed in business operations and companies can confirm ideal processes for transition as well as develop an outsourcing roadmap. The graphical reporting interface of the PRI allows the results of the analysis to be presented in a simple, easy-to-understand format.

According to Kathleen Flanagan, senior vice president and division executive, eFunds, "eFunds' PRI removes uncertainty from the outsourcing process and answers the single most difficult question 'where do I begin?' Organisations now have a rigorous methodology they can follow to determine their best approach to outsourcing, whether onshore or offshore."

Flanagan added, "A recent BPOrbit report shows that eFunds remains in the top three outsourcing companies in India. As an outsourcing pioneer, we've always been ahead of the market and we've developed PRI in response to customer demand for a more methodological approach to their outsourcing decisions. Customers want reassurance that they are outsourcing the right projects at the right time."


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eFunds launches ''process readiness index'' for outsourcing