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Yahoo!
the internet search engine, advertising medium,
and e-mail supplier, helped the Chinese police to
trace human rights-related e-mails, which has resulted
in prosecution and a ten-year sentence for the journalist
involved, Shi Tao. Yahoo!''s
rival, Google, has agreed with China that in return
for access, its Chinese site will block content
that the Chinese government does not approve, for
example those relating to human rights campaigns.
Some groups are now advocating that users should
boycott the two companies for ethical reasons. But
Mike Davis, Research Analyst with Butler
Group, Europe''s leading independent IT Research
and Advisory organisation, asks ''is that realistic?`
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The
Chinese created a phrase when they took back Hong Kong
from the British, to allow for the fact the former colony
would have levels of freedom not allowed in the rest of
China, "One country two systems." My
belief is that the IT industry is using a variant, "One
world two standards."
From a business point of view no company can ignore the
world''s fastest-growing economy, and the opportunities
presented by a country, which is producing more graduates
each year than the whole of Western Europe. Players such
as IBM, CA, and Sybase have been running low profile but
influential operations in China for a number of years.
Oracle
has a joint venture with a Japanese company in Southern
China, and Microsoft (partly in an effort to get traction
with the Chinese government) has established the fifth
of its Research centres in Beijing.
In this context it is hardly surprising that ''new'' entrants
such as Yahoo! and now Google will ''compromise'' the standards
they apply elsewhere. Yes image is important, but this
needs to be put in the context of the potential revenues
to be achieved by being in the market or more importantly,
the opportunity cost of revenues being lost by others,
with a less ethical stance, taking market share.
For many years there has been an international campaign
against the Swiss food giant Nestlé because of
its policy of advertising formula baby milk in Third World
countries where incomes do not allow people to buy sufficient
quantities, and there is no clean water supply.
Despite
the campaign, Nestlé continues to grow, and in
many places is now the de facto monopoly supplier
for confectionary and bottled water, through associations
with companies such as McDonalds and Disney.
We have seen many campaigns, from personal to government
level, against Microsoft''s dominance of the desktop, but
they have also arguably had negligible effect on either
market dominance or share values.
Reputation is undoubtedly important; the Anglo-Dutch oil
giant, Shell saw its shares drop 11 per cent when it was
revealed that the company had inflated oil reserves by
a third. However within a year it reported the biggest
profit in its history. Google and Yahoo! as brands are
too big to be ignored by consumers and businesses, and
China is too big for those companies to ignore for potential
future revenues.
Being more charitable to Google in particular, despite
the fact it has applied filters for China, it is making
much more information accessible within the country. Users
are aware that not all content is being displayed, and
history tells us that as people become more educated and
informed, society changes.
Google
resisted US justice officials who wanted details of searches
undertaken through the site as part of efforts to reduce
child pornography, but under the Patriot Act in the US,
or the Regulation of Investigatory Powers Act in the UK,
it (Google) and internet service providers (ISPs) can
be forced to disclose details of individuals using its
service. So in reality - little different from China.
The purpose of a business, to paraphrase the slogan written
over the doors at Harvard, is to maximise the return
for investors in the medium term.
Unfortunately, as an executive, if your remuneration is
directly linked to your share values, revenues not human
rights are a higher priority, whatever country you are
operating in.
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