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IDBI
Bank plans to increase IT expenditure corpus to Rs 45
cr
Sajeev G Nair
16 May 2003
 Mumbai:
In
an attempt to embark on the IT bandwagon, with new initiatives
including a centralised call centre, implementation of
customer-relationship management and improving existing
ATM networks, IDBI Bank is planning to raise its IT expenditure
corpus to Rs 45 crore in the financial year 2003-04.
 The
bank had an outlay of Rs 25 crore for its IT and related
expenses during the previous fiscal, which was utilised
for providing value-added services to its customers.
Says
IDBI Bank chief technology officer Neeraj Bhai: "The
expenditure for IT will be increased as under our plans
to set up a centralised call centre, implement CRM solutions
and other IT initiatives including providing a 'single
sign-up password' to customers."
The
bank is planning to set up a larger call centre in Mumbai,
which will integrate all its minor call centres, amounting
to over 30, in this financial year. IDBI Bank is also
planning to set up a smaller call centre in New Delhi
to deal with the spillover from Mumbai, says Bhai.
The
bank will also employ customer relationship management
(CRM) solutions at these centres, which will help in providing
value-added services to the company's customers. The bank
is in talks with vendors of CRM solutions, he adds.
 IDBI
Bank will also increase its existing number of ATMs in
India. At present the bank has around 250 ATMs, which
will be increased depending on the demand, he sums up.
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