Bangalore: Wipro Technologies, the global IT services division of Wipro (www.wipro.com), has announced that it has successfully partnered with Otis Elevator Company to deploy e*Service, a web-based service management portal.

Otis, a wholly owned subsidiary of United Technologies Corporation, is the world's largest company in the manufacture, sale, installation and service of elevators, escalators and other people-moving products.

Otis' customer relationships start with the sale of such systems and extend to after-sales service. Otis constantly innovates its service capabilities to deliver superior customer satisfaction and value. Using e*Service, a system developed jointly by Otis and Wipro, Otis provides its customers with quick-and-easy access to their elevator service information, whenever they want it. e*Service is available to Otis customers around the world in multiple languages and localised formats.

Using this portal, Otis' customers can place, track and review their service requests through a single window, anywhere-and-anytime web interface. In addition to this service, the e*Service portal provides customers with performance and maintenance details of their elevators and features like electronic bill and statement presentation.

Says Otis e*Service programme manager Sarma Pullela: ''We appreciate the hard work and the nice features that the Wipro team has built into the e*Service application. It is great to get positive feedback from various countries and see the pull for the application from customers.''

Says Wipro vice-president (manufacturing) Devashish Ghosh: ''By providing value-added services to Otis through Wipro's comprehensive range of services, robust global delivery capabilities and world-class resources, we could help Otis meet their need for flexibility, scalability and enhanced cost and operational efficiencies. Together, this partnership is, and will, significantly enhance Otis' business competitiveness in the coming future.''

Wipro has been selected as a 'preferred vendor' for United Technologies Corporation, a Fortune 100 company, which includes companies such as Hamilton Sundstrand, Pratt & Whitney, Sikorsky, Carrier and UT Power, apart from Otis.

Otis Elevator is the world's largest company in the manufacture, sale, installation and service of people-moving products including elevators, escalators, shuttle systems and moving walkways. Headquartered in Farmington, Connecticut, Otis offers its products and services in more than 200 countries and territories and maintains more than 1.3 million elevators and escalators worldwide.

Wipro is the first P CMM Level 5 and SEI CMM Level 5 certified IT services company globally. Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.

In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India, offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations.