 Mumbai:
Seagate Technology (www.seagate.com),
the worldwide leader in hard disc drives, has announced
that it has expanded its portfolio of customer services
offerings to streamline support processes and provide customers
with increased access to Seagate''s worldwide expertise on
a regional basis.
To
better meet the needs of its large and growing customer
base in Asia, Seagate has introduced its authorised service
centres to provide increased support to end-users in the
region. Branded as SeaCare centres, they will provide
a wide range of service offerings such as technical support
hotline, more responsive after-sales services and ease
of access to warranty support and drive replacement to
end-users in Australia, India, Indonesia, Korea, New Zealand,
Pakistan, the Philippines, Singapore, Taiwan and Thailand.
"Seagate
continues to show its commitment to not only delivering
best-in-class products but also providing the global support
infrastructure our partners and customers require,"
says BanSeng Teh, Seagate vice-president and managing
director of Asia sales and marketing. "The launch
of our SeaCare centres underscores Seagate industry leadership
and continued commitment to end-user service and support
in Asia, and leverages our existing global support infrastructure
to help our customers achieve mutual success."
Today,
Seagate offers one of the most comprehensive global support
and service programmes including:
- Seagate
SeaCare centres in Asia
- Responsive
phone and online end user support
- In-country
RMA replacement programs for registered resellers in
select emerging markets around the world
- Seagate
Partner Program with phone centre and online support
in the Europe and America markets
- Seagate
Design Service Centres — a group of facilities
created to offer a full range of research and development,
design, and testing services to all Seagate customers
for Enterprise, PC, Notebook and Consumer Electronics
applications
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