Mumbai: Remedy, a BMC Software Inc company and a leader in enterprise management, announced the appointment of Sunil Sharma, 37, as country head, India and the SAARC countries. Sharma will presently oversee the day-to-day operations of Remedy business in India and Sri Lanka.
Before joining Remedy, Sharma served as the all-India marketing manager for Crompton Greaves Informatics. An electronics engineering graduate, Sharma carries an experience of 15 years in the IT industry.
"We are very excited about the addition of Sunil to the team," says Mike F Little, vice-president for Asia Pacific region, Remedy. "His experience in the IT service and infrastructure management space, is a key asset to Remedy''s business development effort in India and Sri Lanka. Sunil''s knowledge of the local market and partners will be invaluable to Remedy''s commitment to deliver the industry''s most powerful service management solutions, via a channel-centric business model."
"I am delighted to have the opportunity to accept these responsibilities at Remedy," says Sharma. "Remedy is a 100-per cent partner-centric company with a stronghold in the enterprise service management space. I''m excited and eager to leverage my experience to help further Remedy''s success in this region."
Remedy acquired by BMC in November 2002 is headquartered in Mountain View, California, and provides service management software that enables organisations to automate and manage internal and external service and support processes. The company''s out-of-the-box, best practice applications help customers align service and support with business objectives.
These applications - including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, Remedy Service Level Agreements, and Remedy Customer Support - improve service quality, control assets and change, and reduce costs. All Remedy applications are built on the company''s highly flexible Action Request System development platform, allowing customers to easily adapt Remedy solutions to meet unique and changing requirements.
Remedy customers include 80 per cent of Fortune 100 companies and 60 per cent of global Fortune 500 companies. More than 7,000 Remedy customers worldwide employ solutions developed throughout the company''s 13 years of product evolution and investment.
According to Sharma, unlike the lengthy and complex deployments of traditional enterprise applications, Remedy applications are fast to implement. "The average Remedy installation is fully deployed in less than 30 days and our large enterprise installations are typically implemented in about two-three months. Remedy''s multi-tiered system architecture lets you implement service management solutions in both the Web and client/server environments - without re-coding."