The net profit for the financial year ended 31 March 2002 is Rs 493.40 million as compared to Rs 205.74 million for the financial year ended 31 March 2001. The total income for the financial year ended 31 March 2002 is Rs 1835.28 million as compared to Rs 1760.79 million for the corresponding period last fiscal.

According to the consolidated accounts, including its subsidiaries, the net profit of the company stood at Rs 132.59 million for the quarter ended 31 March 2002 as compared to Rs 73.98 million for the corresponding period last fiscal. The net profit for the financial year 31 ended March 2002 is Rs 409.83 million as compared to Rs 136.12 million for the corresponding period last fiscal.

The board of directors at their meeting proposed dividend of Rs 1.50 per share (on an equity share of a par value of Rs 10), subject to the approval of the shareholders at the annual general meeting.

Msource, the IT-enabled services arm of the Mphasis BFL group, had recently announced its decision to use eShare Dialer for servicing its outbound calls, a product that increases the efficiency and accuracy of the service provided by call-centre agents to their customers. What sets eShare apart is its ability to accurately produce outbound calls based on the needs of an individual agent, yet share the results of those calls with other agents for greater efficiency, a company communiqu said.

Says Msource India CEO Milind Chalisgaonkar: The unique features of a technologically advanced product such as eShare will further add to our capabilities for servicing our customers better and quicker. Most importantly, it also helps increase employee morale and productivity and enables them perform at ease while enhancing the quality of the service provided by them. The implementation of this product will strengthen our competitive position within the industry.

One of the key features of the eShare Dialer is individual agent pacing, which maintains statistics on each individual agent and dials phone lines, when it thinks the agent will be ready for another call, based on the agents own call history.

The Alert feature notifies the agents when the eShare system is going to dial for them. It also has the facility to extend the call and the system postpones dialling for that agent for a period of time that is defined. This reduces the instances where the customer has to be put on hold or hung up on, thereby increasing opportunities for quality customer contacts.