Hewlett-Packard plans to shift its business process outsourcing
operations from Sydney to Bangalore and merge it with
Digital GlobalSoft''s technical support operations as it
aims to consolidate its call centre business to cut costs.
told its employees in the Australian call centre unit:
"The frontline support for the volume call centre
will be centralised to India. This is a region-wide activity
that is occurring in all HP subsidiaries across the Asia
Pacific, including Australia."
volume call centre operations and coordination efforts
are likely to be integrated to the Indian outfit by September
2003. Confirming such a move, Digital sources say the
new expanded outfit will focus on the US clientele to
a greater extent.
sources say outsourcing decision follows an extensive
audit of HP and Compaq''s pre-merger call centre operations
and to determine how to integrate them. However, the current
outsourcing decision envisages a small portion of work
to be shipped out of HP''s support presence in Australia.
Digital marketing head Bala Mahadevan says the company
is expanding the range of products it supports and also
the geographies, but declines to specifically comment
on the Australian job shift.