labels: exl_services, services, on the move
Thomas E Mead appointed chief marketing officer at EXL Service news
Our Convergence Bureau
06 May 2003

New Delhi: EXL Service (, India's largest business process outsourcing (BPO) service provider certified by Nasscom, has announced the appointment of Thomas E Mead as its new chief sales and marketing officer.

Mead was previously serving as senior vice-president (new business) at Spherion Corporation. With this move, EXL has brought in a proven leader with a highly successful track record in the sales and marketing function spanning 15 years in the BPO industry with several leading US companies.

Mead has been responsible for leading turnarounds of various outsourcing businesses, which has earned him a reputation of successfully marketing complex, global organisations and services, and creating integrated business development strategies that drive growth.

In his prior assignments he has been responsible for building and managing the business development function for several outsourcing division of companies and successfully penetrated more than 60 Fortune 500 companies within 90 days of implementing the sales plan.

Says Mead: "I am extremely delighted to be part of EXL and its word-class management team. India has established itself as the BPO destination of the decade, and I am eager to leverage India's and EXL's differentiators to offer to potential clients a compelling value proposition."

Says EXL Service president and CFO Rohit Kapoor: "We at EXL welcome Thomas on board. His vast experience at the helm of sales and marketing in diverse assignments will be a valuable asset to the organisation. We are looking forward to our journey together in chartering EXL's growth path in 2003 and beyond."

Mead has been extensively quoted as a BPO subject matter expert by various research groups in the US and was among America's Who's Who of Business Executives in 1997-2000. Mead was also awarded the EDS Above and Beyond award in 1997 and has been actively serving on the client advisory council of the highly reputable Gartner Group for eight years now.

EXL Service is a US-incorporated company offering a wide range of BPO services from its three operating centres in India. EXL Service has entered into a strategic partnership with two leading US-based investment companies - Oak Hill Capital Partners and Financial Tech Ventures.

The company presently comprises around 1,800 employees and 1,500 agent seats. EXL is uniquely positioned to provide both transaction processing and customer contact services to corporations in the US and the UK. EXL was named the No 1 BPO service provider in India by Nasscom in their 2002 survey.

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Thomas E Mead appointed chief marketing officer at EXL Service