Concerto Software expands partnership with 3D Networks to penetrate APAC market

Our Corporate Bureau
24 September 2004

Mumbai: Concerto Software, a provider of contact centre solutions, today announced that it will expand the scope of its strategic partnership with 3D Networks, a leading systems / network integrator in the Asia Pacific region with a significant presence in Australia, China, Hong Kong, India, Malaysia, Philippines, Singapore and Thailand.

Under the terms of the enhanced agreement, 3D Networks will distribute and service Concerto Software’s Customer Interaction Management (CIM) and Performance Optimisation solutions in India. 3D Networks also plans to triple its investment in presales, professional services and support resources in order to deliver greater value-added-services to businesses in India.

"Based on the success of our partnership with 3D Networks in India thus far, we believe this is the ideal time to expand the relationship and tap into additional burgeoning opportunities in the Indian contact centre industry," said Pramod Ratwani, vice president of Asia Pacific and Middle East for Concerto Software. "Through 3D Networks India, Concerto Software is better able to help enterprises enhance their contact centre productivity, service delivery and bottom line results."

"The partnership between Concerto Software and 3D Networks is a strong alliance blending the companies’ distinct expertise, focus and leadership in the contact centre market," said SK Jha, regional director, 3D Networks — India, SAARC and Middle East.

To add momentum to this strategic partnership and to raise awareness of Concerto Software’s call centre technology capabilities with businesses, the two companies are hosting a series of seminars entitled "Transform — Customer Care" in Mumbai and Delhi.

Seasoned veterans in CIM solutions and call centre management, Steve Herlocher of Concerto Software, USA and Chris Luxford of 3D Networks Asia Pacific will be sharing their insights and experiences at these seminars, followed by a session on "Evolving Trends in Customer Care" presented by leading industry analyst firm, Frost & Sullivan.