Delhi: Concerto Software, a leading provider of contact
centre solutions worldwide, has acquired Rockwell FirstPoint
Contact from Rockwell Automation, Inc. (NYSE: ROK). This
is Concerto''s fourth acquisition this year, after Melita
International, CenterForce Technology and Positive Software
Systems. According to Frost & Sullivan, Concerto holds
66.7 per cent of the market share for outbound contact
centre systems in India.
Automation has taken pride in FirstPoint Contact''s ability
to provide solutions that help our customers execute on
their customer interaction strategies. This move is positive
for customers and ensures that this dedication will continue,"
said Rockwell Automation''s president and chief executive
officer, Keith D Nosbusch. "This also reflects Rockwell
Automation''s commitment to solely focus on its core business,
company anticipates in excess of $250 million in annual
revenues while continuing to offer products and services
designed to communications-enable the business processes
surrounding sales and marketing, collections, and customer
Software has been completely focused on the customer contact
centre business for more than two decades. The addition
of Rockwell FirstPoint Contact underscores our commitment
to be the leader in customer interaction solutions worldwide,"
said Jim Foy, president and chief executive officer, Concerto
product sets are now available to meet the needs of existing
and new contact centres, whether traditional voice or
Voice over IP (VoIP), the Concerto Unified Edition, based
on the EnsemblePro platform and the Concerto Enterprise
Rockwell FirstPoint Contact president, Terry Murphy, will
assume the role of executive vice president of corporate
development for Concerto Software.