Delhi: E.piphany Inc (www.epiphany.com),
a full-suite provider of customer relationship management
(CRM) solutions, and Concerto Software Inc (www.concerto.com),
a proven provider of customer interaction management (CIM)
solutions, have announced a marketing alliance to offer
telesales organisations a complete solution for increasing
the productivity and effectiveness of outbound telesales
campaigns and maintaining compliance with federal regulations.
who license the E.piphany TeleSales software solution
and Concerto Software''s Unison or EnsemblePro solution
will enable their telesales organisations to better coordinate
and execute marketing campaigns and outbound call queues
with customer profile and order management processes.
equipping telesales agents with the most accurate, up-to-date
call lists and appropriate, highly targeted offers, the
E.piphany TeleSales software solution increases the effectiveness
of outbound customer interactions. "The E.piphany
TeleSales solution enables agents to make the most of
the time they spend interacting with customers, increasing
the probability of closing sales and improving overall
customer loyalty," says Ellen Olson, senior vice-president
of worldwide marketing at E.piphany. "The combination
of the E.piphany TeleSales solution with Concerto Software''s
industry-leading customer interaction solutions will provide
joint customers with an unbeatable solution for maximising
their outbound calling campaigns."
E.piphany TeleSales software solution provides telesales
agents with real-time access to all of the contact, product
and promotional information required to effectively close
sales over the phone. The E.piphany TeleSales solution
combines customer data from enterprise systems with operational
sales activities by merging the award-winning functionality
of the E.piphany Campaign Management software application
with an E.piphany Sales desktop designed for high-volume
outbound telesales agents.
that integrate the E.piphany TeleSales software solution
with Concerto Software''s technology will be able to execute
a high-volume of outbound calls, while simultaneously
ensuring compliance with the latest regulatory requirements.
the telesales industry under scrutiny now more than ever,
we believe it is our duty to provide our customers with
the knowledge and technology solutions that will best
prepare them to comply with the new and emerging regulations
impacting their businesses," says Ralph Breslauer,
executive vice-president (sales and marketing), Concerto
Software. "Our solutions can help automate many proactive
customer contact activities, as well as to simplify the
reporting necessary to demonstrate regulatory compliance.
Telesales organisations that leverage the broad functionality
Software and E.piphany bring together will see how technology
can help them implement strategic, effective campaigns
and succeed within the boundaries of the new laws."