Leading global third party BPO, Intelenet Global Services Pvt. Ltd, today said that it had opened its first centre in Europe, taking the total count to 35 centres.
The new centre in Krakow, Poland, is a 150-seat facility, will enhance the company's near shore capabilities in Europe
Intelenet said hat the new Krakow centre will be expanded over three-fold to 500 seats in around a year.
The facility will provide multilingual capabilities in German, French, Italian, Dutch, and Spanish to global clientele and will cater to several verticals especially the BFSI and travel industries.
Being the second largest city in Poland, after the capital Warsaw, Krakow is a booming destination for outsourcing. The city offers a huge talent pool with a presence of 20 universities and over 52,000 students graduating annually.
''Poland has emerged as a key BPO destination in mainland Europe, and Krakow has a rich multi-lingual talent base which made it our preferred choice for setting up our first centre in Europe,'' said Susir Kumar, managing director and chief executive officer, while Speaking at the inauguration.
''Aimed to enhance our European delivery capabilities, the new facility at Krakow is a step forward to augment our nearshore presence, and provide a globally integrated service offering to our clients''.
In 2007, private equity firm Blackstone funded a management buy out of Intelenet. The company expanded its global delivery following the acquisition of Upstream and Travelport ISO in 2007.