A four-feet-something tot lugging a schoolbag would probably be the last image to pop up in your mind when you hear the word “customer”. But the DAV Public School, New Panvel, has proved some of th...
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I am a stubborn advocate of “Higher Quality Costs Less”.
Two decades ago, many business leaders were under the impression that to improve quality, they had to significantly add to their cost...
I met with Mr Montek Singh Ahluwalia on 21 March, 2008 at the IMC Ramkrishna Bajaj National Quality Award and IMC Juran Quality Medal Award Ceremony, in Mumbai. A delightful person; very careful wi...
The teachings of Dr J M Juran are profound. They centre around the principle of the Juran Trilogy.
In discussing the subject with my colleagues at Qimpro, I confessed that each time I flirte...
Dr Joseph M Juran, one of quality’s most influential pioneers, transmigrated on Thursday, 28 February, at the age of 103.
Dr Juran. My Guru.
I was at a meeting in Pune, when I receive...