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A four-feet-something tot lugging a schoolbag would probably be the last image to pop up in your mind when you hear the word “customer”. But the DAV Public School, New Panvel, has proved some of th...
I am a stubborn advocate of “Higher Quality Costs Less”.
Two decades ago, many business leaders were under the impression that to improve quality, they had to significantly add to their cost...
The teachings of Dr J M Juran are profound. They centre around the principle of the Juran Trilogy.
In discussing the subject with my colleagues at Qimpro, I confessed that each time I flirte...